PRIVACY POLICY

1. Introduction

Bluebell Homes Pty Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the handling of personal information.

2. What Personal Information Do We Collect?

We collect personal information that you provide to us directly, as well as information we collect automatically when you interact with our website or services. The types of personal information we may collect include:

• Contact information: name, email address, phone number, postal address
• Project information: property details, construction requirements, budget, timeline
• Demographic information: age, gender, occupation (if provided)
• Communication preferences: how you prefer to be contacted
• Website usage information: IP address, browser type, device information, pages visited, time spent on site, referral source
• Cookie information: as described in our Cookie Policy below

3. How Do We Collect Your Personal Information?

We collect personal information through various channels, including:

• Website forms: contact forms, quote request forms, newsletter sign-up forms
• Direct communication: emails, phone calls, letters, in-person meetings
• Website analytics: through cookies and similar technologies
• Third-party sources: if you provide us with information about other people, or if we receive information about you from third parties with your consent

4. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested information
• To process and manage your construction project requests
• To provide you with quotes, estimates, and project proposals
• To communicate with you about your project status and updates
• To improve our website and services
• To send you marketing communications (with your consent)
• To comply with legal and regulatory obligations
• To protect our rights and interests

5. How Do We Store and Secure Your Personal Information?

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure with encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure storage of physical documents

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely destroy or de-identify it.

6. Do We Share Your Personal Information?

We may share your personal information with third parties in the following circumstances:

• With your consent: when you explicitly authorize us to share your information
• With service providers: third parties who perform services on our behalf, such as website hosting, marketing, and administrative services
• With contractors: for construction projects, we may share relevant information with architects, engineers, and subcontractors
• For legal reasons: when required by law, court order, or to protect our rights, property, or safety
• In business transfers: if we are involved in a merger, acquisition, or sale of all or part of our business

We require third parties to protect your personal information and use it only for the purposes for which we disclose it to them.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: the right to request access to the personal information we hold about you
• Correction: the right to request correction of inaccurate or incomplete personal information
• Deletion: in some circumstances, the right to request deletion of your personal information
• Opt-out: the right to opt out of marketing communications
• Data portability: in some circumstances, the right to receive your personal information in a usable format

To exercise these rights, please contact us using the information provided in Section 13.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors use our website
• Functional cookies: remember your preferences and settings
• Marketing cookies: used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

We may transfer your personal information to countries outside of Australia, including to our service providers and business partners. When we do so, we take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will post the updated Privacy Policy on our website and indicate the date of the last update. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: privacy@bluebellhomes.net.au
• Phone: 02 8607 8134
• Mail: Level 1, 41 Rawson St, Epping NSW 2121

We will respond to your inquiry as soon as reasonably possible, typically within 30 days.

14. Additional Information

For more information about privacy laws in Australia and your rights, you can visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

This Privacy Policy was last updated on January 30, 2026.